Return & Replacement Policy — UK

LEVASTO provides support for products that arrive damaged, defective or incorrect, subject to applicable consumer rights.

Damaged, Defective or Incorrect Items

Contact us promptly and, where possible, within 7 days of delivery with your order number and clear photographs or video of the issue.

Handcrafted Wood

Natural grain, tone, knots and small handmade variations are characteristics of genuine wooden products and are not normally defects.

Replacement

Where LEVASTO confirms a damaged, defective or incorrect item, we will arrange an appropriate replacement or other resolution for the order.

Change of Mind

Any change-of-mind return is subject to the applicable UK consumer rules, product condition and the specific product circumstances. Contact us before sending an item back.

Refunds

Where a refund is appropriate, it will normally be processed through the original payment method, subject to the applicable rules.

Contact

Do not send a return without contacting LEVASTO first and receiving return instructions.