Return & Replacement Policy — Canada

LEVASTO focuses on replacement support for products that arrive damaged, defective or incorrect.

7-Day Replacement Window

Please contact us within 7 days of delivery if your item is damaged, defective or not the item you ordered. Keep the product, packaging and order details until the issue is resolved.

What to Send

Share your order number and clear photographs or a short video showing the issue. This helps us assess the claim quickly.

Handcrafted Variations

Natural differences in wood grain, tone, knots and small handmade details are not normally considered defects.

Wrong or Damaged Item

If LEVASTO confirms that the wrong or damaged item was supplied, we will provide the appropriate replacement or another resolution agreed for the order.

Change of Mind

Change-of-mind returns are subject to product condition, shipping economics and applicable consumer rights. Contact us before sending anything back.

Refunds

If a refund is approved instead of replacement, the amount and payment method will depend on the original transaction and applicable rules.

Contact

Use the Canada Contact Us page before returning any product. Do not send a return without instructions from LEVASTO.